This article explains the basic operation of the Polycom IP-321, -331, and -335 devices.

Soft Keys

• The three buttons immediately below the LCD display are soft keys.
• Each soft key performs the action displayed immediately above it.
• The soft key behavior is context sensitive – the soft key associated action changes according to the current phone state.

Place a Call

• Dial the desired internal extension or external number.
• Lift the receiver or press the speakerphone or headset button to call.

Voicemail Access

• To access voicemail messages, press the Messages key to the right of the keypad. If your phone has no Messages key, dial *98. Depending on your system configuration, you may be asked for your voicemail passcode.

Last Number Redial

• Lift the receiver or press the speakerphone or headset button.
• Press the Dial button twice.

Call Hold

• To place a call on hold, press the Hold soft key.
• To resume the call, press Hold again.

Call Transfer

Attended Transfer

• To transfer a call, press the Trans soft key.
• Dial the destination number, then press Dial.
• When the destination party answers, announce the caller, and press Trans again to complete the transfer.

Blind Transfer

• To transfer a call, press the Blind soft key and enter the destination number.
• Press the Dial key to connect the remote party to the destination, and disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

• Place (or receive) a call.
• To add another party to the call, press the Conf soft key.
• Enter the destination number or extension and press Dial.
• When the destination party answers, press the Conf soft key again.
• All parties now join in a 3-way call.

Do Not Disturb

• To enable Do Not Disturb Mode, press Menu, select Features, then select Do Not Disturb.
• To resume normal operation, select Do Not Disturb again. The phone now receives calls normally.

Call Forwarding

• To enable call forwarding, press Menu, then select Features, then select Forward.
• Select the type of forwarding to enable, then select a destination.
• The phone display indicates when call forwarding is enabled.
• To deactivate forwarding, press the Forward soft key, press the forwarding type, then press Disable.

Ringer and Handset Volume

• To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom of the keypad.
• To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the volume of the handset, speakerphone, or headset, whichever is active.

Directories

• To browse the phone contact list or call lists, press Menu, then Features, then Directories.
  The call lists show missed, placed, and received calls.

Special Characters

• When entering a destination with alphanumerics or special characters, be sure to pause momentarily between key presses. For example, when dialing **<ext>, press *, pause for a moment, press * again, then dial the extension.