Knowledgebase: User Guides & Manuals
Polycom IP-500 Quick Reference Guide
Posted by Alex Salehi on 21 June 2016 08:06 PM

This article explains the basic operation of the Polycom IP-500 device.

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Soft Keys

  • The four buttons immediately below the LCD display are soft keys.
  • Each soft key will perform the action that is described immediately above it on the display.
  • Soft key behavior is context sensitive – the associated soft key action changes according to the current phone state.

Place a Call

  • Enter the desired internal extension or external number.
  • Lift the receiver or press the speakerphone button to call.

Voicemail Access

  • To access voicemail messages, press the Messages key to the right of the keypad.
    Depending on your system configuration, you may be asked for your voicemail passcode.

Last Number Redial

  • Lift the receiver.
  • Press the Redial button.
    For speakerphone or headset use, press Redial without lifting the handset.

Call Hold

  • To place a call on hold, press the Hold button.
  • To resume the call, press Hold again.

Call Transfer

Attended Transfer
  • To transfer a call, press the Transfer key to the left of the keypad.
  • Dial the destination number, then press Send.
  • When the destination party answers, announce the caller, and press Transfer again to complete the transfer.
Blind Transfer
  • To transfer a call, press the Blind soft key and enter the destination number.
  • Press the Send soft key to connect the remote party to the destination, and to disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

  • Place (or receive) a call.
  • To add another party to the call, press the Conference key to the left of the keypad.
  • Enter the destination number or extension and press Send.
  • When the destination party answers, press Conference again.
  • All parties now join a 3-way call.

Do Not Disturb

  • Press the Do Not Disturb button to send all calls to voicemail. The phone display indicates when Do Not Disturb mode is active.
  • To resume normal operation, press the Do Not Disturb button again. The phone receives calls normally.

Call Forwarding

  • To enable call forwarding, press Menu, then select Features, then select Forward.
  • Select the type of forwarding to enable, then select a destination.
  • The phone display indicates when call forwarding is enabled.
  • To deactivate forwarding, press the Forward soft key then press Disable.

Ringer and Handset Volume

  • To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom of the keypad.
  • To change the volume of a call, during an active call, press the (–) or (+)  buttons to adjust the volume of the handset, speakerphone, or headset, whichever is active.


  • To browse the phone contact list or call lists, press Menu, then Features, then Directories.
    The call lists show missed, placed, and received calls.

Special Characters

  • When entering a destination with alphanumerics or special characters, be sure to pause momentarily between key presses. For example, when dialing **<ext>, press *, pause for a moment, press * again, then dial the extension.
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