This article explains the basic operation of the Polycom IP-670 device.

Soft Keys

• The four buttons immediately below the LCD display are soft keys.
• Each soft key performs the action displayed immediately above it.
• Soft key behavior is context sensitive – the soft key associated action changes according to the current phone state.

Place a Call

• Enter the desired internal extension or external number.
• Lift the receiver or press the speakerphone button to call.

Voicemail Access

• To access voicemail messages, press the Messages key to the right of the keypad.
  Depending on your system configuration, you may be asked for your voicemail passcode.

Last Number Redial

• Lift the receiver.
• Press the Redial button.
  For speakerphone or headset use, press Redial without lifting the handset.

Call Hold

• To place a call on hold, press the Hold button.
• To resume the call, press Hold again.

Call Transfer

Attended Transfer

• To transfer a call, press the Transfer key to the left of the keypad.
• Dial the destination number, then press the Send soft key.
• When the destination party answers, announce the caller, and press Transfer again to complete the transfer.

Blind Transfer

• To transfer a call, press the Blind soft key and enter the destination number.
• Press the Send soft key to connect the remote party to the destination, and to disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

• Place (or receive) a call.
• To add another party to the call, press the Conference key to the left of the keypad.
• Enter the destination number or extension and press Send.
• Once the destination party answers, press Conference again.
• All parties join a 3-way call.

Do Not Disturb

• Press the Do Not Disturb button to send all calls to voicemail. The phone display indicates when Do Not Disturb mode is active.
• To resume normal operation, press the Do Not Disturb button again. The phone receives calls normally.

Call Forwarding

• To enable call forwarding, press Menu, then select Features, then select Forward.
• Select the type of forwarding to enable, then select a destination.
• The phone display will indicate when call forwarding is enabled.
• To deactivate forwarding, press the Forward soft key, press the forwarding type, then press Disable.

Ringer and Handset Volume

• To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom of the keypad.
• To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the volume of the handset, speakerphone, or headset, whichever is active.

Directories

• To browse the phone contact list or call lists, press Menu, then Features, then Directories. 
  The call lists show missed, placed, and received calls.

Special Characters

• When enterng a destination with alphanumerics or special characters, be sure to pause momentarily between key presses. For example, when dialing **<ext> press *, pause for a moment, press * again, then dial the extension.