This article explains the basic operation of the Polycom IP-4000, -5000, and -6000 VoIP devices.

Soft Keys

• The four buttons immediately below the LCD display are soft keys.
• Each soft key performs the action displayed immediately above it.
• Soft key behavior is context sensitive – the associated soft key action changes according to the current phone state.

Place a Call

• Enter the desired internal extension or external number, then press the Dial soft key.

Last Number Redial

• Press the Redial button just to the left of the 7 key.
  (On the IP 6000 this is the  key.)

Call Hold

• To place a call on hold, press the Hold soft key.
• To resume the call, press the Resume soft key.

Call Transfer

Attended Transfer

• To transfer a call, press the More soft key, then press the Transfer soft key.
• Dial the destination number, then press Send.
• When the destination party answers, announce the caller, and press Transfer again to complete the transfer.

Blind Transfer

• To transfer a call, press the Blind soft key and enter the destination number.
• Press the Send button to connect the remote party to the destination and disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

• Place (or receive) a call.
• To add another party to the call, press the More soft key, then press the Confrnc soft key.
• Enter the destination number or extension and press Send.
• When the destination party answers, press the More soft key, then press Confrnc again.
• All parties now join a 3-way call.
• To place both parties on hold, press the More soft key, then press Split. You can speak with each party individually and end the call.

Call Forwarding

• To enable call forwarding, press the Forward soft key.
• Select the type of forwarding to enable, then select a destination.
• Press the Enable soft key
• The phone display indicates when call forwarding is enabled.
• To deactivate forwarding, press the Forward soft key, press the forwarding type, then press Disable.

Ringer and Speaker Volume

• To change the ringer volume, when the phone is idle, press the volume up and volume down buttons at the right side of the keypad.
• To change the volume of the speakerphone, during an active call, press the volume up and volume down buttons.

• To toggle Mute on and off, during an active call, press the red mute button.

Special Characters

• When entering a destination with alphanumerics or special characters, pause momentarily between key presses. For example, when dialing **<ext> press *, pause for a moment, press * again, then dial the extension.