This article explains the basic operation of the Polycom VVX-400 and -410 VoIP phones.

Soft Keys

• The four buttons immediately below the LCD display are soft keys.
• Each soft key performd the action displayed immediately above it.
• Soft key behavior is context sensitive – the associated soft key action changes according to the current phone state.

Place a Call

• Dial the desired internal extension or external number.
• Lift the receiver or press the speakerphone button to call.

Voicemail Access

• To access voicemail messages, press the  (Messages) key to the left of the keypad.
  Depending on your system configuration, you may be asked for your voicemail passcode.

Last Number Redial

• Press the right arrow key to bring up the Placed Calls list.
• Use the up/down arrow keys to select a number to redial.
• Press the Dial soft key.

Call Hold

• To place a call on hold, press the  (Hold) key.
• To resume the call, press the Resume soft key.

Call Transfer

Attended Transfer

• To transfer a call, press the  (Transfer) key.
• Dial the destination number, then press Dial.
• When the destination party answers, announce the caller, and press Transfer again to complete the transfer.

Blind Transfer

• To transfer a call, press the Blind soft key and enter the destination number.
• Press Dial to connect the remote party to the destination, and disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

• Place (or receive) a call.
• To add another party to the call, press the Confrnc soft key.
• Enter the destination number or extension and press Dial.
• When the destination party answers, press the Confrnc soft key again.
• All parties now join a 3-way call.

Do Not Disturb

• Press the DND soft key. The display shows the  icon.
• To resume normal operation, press the DND soft key again.

Call Forwarding

• To enable call forwarding, press Forward soft key.
• If the phone has multiple lines, select the line to be forwarded.
• Select the type of forwarding, select a destination, and press the Enable soft key.
• The phone display indicates call forwarding is enabled.
• To disable, press the Forward soft key, select the type of forwarding, then press Disable.

Ringer and Handset Volume

• To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom of the keypad.
• To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the volume of the handset, speakerphone, or headset, whichever is active.

Directories

• Press the Home key, arrow over to Directories and press the OK key.
• Select Contact Directory and press the OK key.
• Use the up/down arrows to select a contact.
• Press the Dial soft key to call.

Special Characters

• When entering a destination with alphanumerics or special characters, pause momentarily between key presses. For example, when dialing **<ext>, press *, pause for a moment, press * again, then dial the extension.