Polycom VVX-101 VoIP Phone Quick Reference Guide
Posted by Alex Salehi, Last modified by Alex Salehi on 25 November 2016 01:50 PM
Tip: You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.
Warm (Attended) Transfer
Places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not. The two calls are then merged together.
Note: If you hang up before the call rings, the transfer will fail and the call will be disconnected.
Routes the call to a third party, the original call is ended, and no confirmation is made to determine whether the transferred call is answered or if the number is busy.
Tip: To transfer a call directly to voicemail, dial 0 + extension.
Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey* to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.
Do Not Disturb (DND)
Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls.
To disable call forwarding, press the Dsbl softkey*.
Tip: While your phone rings, press the Forward softkey* to forward the incoming call to another person.
In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.
Note: Speed dial assignments and contacts in your Buddy List can be monitored by enabling Watch Buddy for each contact.
Note: This device supports silent ringtones.