Knowledgebase: User Guides & Manuals
Polycom VVX-201 VoIP Phone Quick Reference Guide
Posted by Alex Salehi, Last modified by Alex Salehi on 25 November 2016 01:38 PM
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Quick Start

Tip: You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Transfer Calls

Warm (Attended) Transfer

Places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not.  The two calls are then merged together.

  1. While on an active call, press the Tsfr softkey*.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press and hold the Tsfr softkey*.

Note: If you hang up before the call rings, the transfer will fail and the call will be disconnected.

Blind Transfer

Routes the call to a third party, the original call is ended, and no confirmation is made to determine whether the transferred call is answered or if the number is busy.

  1. While on an active call, press and hold the Tsfr softkey*.  
  2. Select Blind.
  3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.


  1. Press the Hold softkey*.
  2. Press the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey* to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Voicemail Access

  1. Dial *99.
  2. Dial your password (default 0000).

3-Way Calls

  1. While on an active call, press the More > Conf softkeys*.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer.
    Note: It is best practice to consult with the second party before adding them to a 3-way call.
  4. Press the More > Conf softkeys* again.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

  1. Press the DND softkey* to enable/disable.

Call Forwarding

  1. Press the Fwd softkey*.
  2. Select the desired forwarding type.
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you’re already in a call.
  3. Enter the internal extension or external number to which calls will be forwarded.
    1. If you selected No Answer, enter how many rings to wait before forwarding.
  4. Press the Enbl softkey*.

To disable call forwarding, press the Dsbl softkey*.

Tip: While your phone rings, press the Forward softkey* to forward the incoming call to another person.

Speed Dial

  1. Press .
  2. Select Dirs > Contact Directory.
  3. Select the contact you wish to apply as a speed dial.
  4. Press the Edit softkey*. 
  5. Enter 2 as the Favorite Index.
  6. Press the Save softkey*.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: Speed dial assignments and contacts in your Buddy List can be monitored by enabling Watch Buddy for each contact. 

Modify Ringtone

  1. Press .
  2. Select Settings > Basic > Ring Type.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Highlight the desired ringtone (press the Play softkey* to sample ringtones).
  5. Press the Sel softkey*.

Note: This device supports silent ringtones.

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