Knowledgebase: User Guides & Manuals
Polycom VVX-1500 VoIP Phone Quick Reference Guide
Posted by Alex Salehi, Last modified by Alex Salehi on 25 November 2016 01:35 PM
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Quick Start

Tip: You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number..

Transfer Calls

Warm (Attended) Transfer

Places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not.  The two calls are then merged together.

  1. While on an active call, tap the Transfer softkey*.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Tap the Transfer softkey*.

Note: If you hang up before the call rings, the transfer will fail and the call will be disconnected.


Blind Transfer

Routes the call to a third party, the original call is ended, and no confirmation is made to determine whether the transferred call is answered or if the number is busy.

  1. While on an active call, tap the Transfer softkey*.
  2. Tap the Blind softkey*.
  3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.


  1. Tap the Hold softkey*.
  2. Tap the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line key, tap a call to highlight it, then tap the Resume softkey* to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Voicemail Access

  1. Press .
  2. Tap the Connect softkey*.
  3. Dial your password (default 0000).

3-Way Calls

  1. While on an active call, tap the Conference softkey*.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer.
    Note: It is best practice to consult with the second party before adding them to a 3-way call.
  4. Tap the Conference softkey* again.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

  1. Press  to enable/disable.

Call Forwarding

  1. Tap the Forward softkey*.
  2. Select the desired forwarding type.
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you’re already in a call.
  3. Enter the internal extension or external number to which calls will be forwarded.
    1. If you selected No Answer, enter how many rings to wait before forwarding.
  4. Tap the Enable softkey*.

To disable call forwarding, tap the Disable softkey*.

Tip: While your phone rings, tap the Forward softkey* to forward the incoming call to another person.

Speed Dial

  1. Press .
  2. Tap Contact Directory.
  3. Tap the contact you wish to apply as a speed dial.
  4. Tap the Edit softkey*. 
  5. Enter a Speed Dial Index (2-11).
  6. Tap the Save softkey*.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

Modify Ringtone

  1. Tap .
  2. Select Settings > Basic > Ring Type.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Highlight the desired ringtone (press the Play softkey* to sample ringtones).

Note: This device supports silent ringtones.

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