How to Use the email2fax Feature
Posted by Alex Salehi, Last modified by Alex Salehi on 17 April 2015 04:48 PM
This article offers all the information required to better understand and utilize the iTeraTEL fax mechanism, including the sending of fax messages as attachments to emails, process better known as email2fax.
How Is a Fax Message Sent
The email2fax feature allows clients to send fax messages by attaching the fax content as a
The sender's address is used by the system to verify the destination extension for the email-generated fax. In order to be able to send faxes through the email2fax feature, the sender's email must be added to one of the extensions in the system. Only one extension can send faxes to that sender, so you cannot add the sender's email address on several extensions.
Supported Extension Types
Only the Phone terminal extensions support the email2fax feature.
How to Enable Faxing for an Extension
Choose the extension you want to enable the fax feature for. Click the Phone terminal setup icon and fill in the following options available in the Fax Center section:
You may leave other options with their default values. Such options are used only when the extension receives faxes.
How to Cancel an Attempt to Resend a Fax
In the Fax Messages Management page, click the Sent faxes button. The system keeps a log of all fax messages enqueued for the current extension.
The section is organized as follows:
The Sent on column displays the following, depending on the situation:
If the server was unable to send the fax message, it will send an email containing a link to the sender. When the sender clicks this link, the server will make a new attempt at sending the fax.
How to Send a Fax Email
To send a fax email, you need to create an email containing the following mandatory elements:
The actual fax content is taken by the system either from the attachment or from the email body. So, you may either use an attachement and leave the email body empty, or you may insert the fax message in the email body and drop the attachment.