This page describes how to call anyone in the company, even if you do not know their extension number. OVERVIEW The condition to calling any extension that belongs to the company even if you don't know their number is that the extension in question is ...

This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad. DIRECTORY Press *22 to access the company directory. CALL RECORDING Press *1 to record a conversation taking place on your exte...

With the help of virtualization, users can virtually move their extension from one device to another. Extension virtualization allows users to get independent of the phone device their extension is configured on, thus enabling access to a lot of new servi...

In most cases, the IVR is the first interaction callers have with a company. An IVR helps boost customer satisfaction allowing them to select a specific department they would like to address (e.g. Press 1 for Sales. Press 2 for Support) and more. HOW TO...

The IVR (Interactive Voice Response) is used to automate the interaction between human and computer applications using telephony generated DTMF tones. WHY USE AN IVR IVRs can be used in a variety of scenarios, from a simple replacement of a call dispat...

This page contains information about how you can manage the Voicemail feature over the phone. Overview The Voicemail feature allows users with access to the interface to manage calls through voicemail as well as manage voicemail messages via the phone...