This page describes how to call anyone in the company, even if you do
not know their extension number.
OVERVIEW
The condition to calling any extension that belongs to the company
even if you don't know their number is that the extension in question
is ...
This page lists all the phone codes with the help of which you can
easily access phone terminal features from the keypad.
DIRECTORY
Press *22 to access the company directory.
CALL RECORDING
Press *1 to record a conversation taking place on your exte...
With the help of virtualization, users can virtually move their
extension from one device to another. Extension virtualization allows
users to get independent of the phone device their extension is
configured on, thus enabling access to a lot of new servi...
In most cases, the IVR is the first interaction callers have with a
company. An IVR helps boost customer satisfaction allowing them to
select a specific department they would like to address (e.g. Press 1
for Sales. Press 2 for Support) and more.
HOW TO...
The IVR (Interactive Voice Response) is used to automate the
interaction between human and computer applications using telephony
generated DTMF tones.
WHY USE AN IVR
IVRs can be used in a variety of scenarios, from a simple replacement
of a call dispat...
This page contains information about how you can manage the Voicemail
feature over the phone.
Overview
The Voicemail feature allows users with access to the interface to
manage calls through voicemail as well as manage voicemail messages
via the phone...